At Katsubet Casino, we believe gaming should always be entertaining and under control. We are committed to promoting responsible gambling and providing tools, information, and support to help Canadian players enjoy our platform safely. Gambling should never cause financial, emotional, or social harm.
If gaming stops being fun or starts affecting your life negatively, we encourage you to use the features below or seek professional help immediately.
Our Responsible Gaming Commitments
- We require age verification (19+ or 18+ depending on province) during registration and may request ID at any time.
- We provide clear information about odds, game rules, and the random nature of outcomes.
- We do not target marketing to vulnerable groups or minors.
- We train staff to recognize signs of problem gambling and respond appropriately.
- We partner with recognized responsible gaming organizations and display their resources prominently.
Tools & Features to Stay in Control
Katsubet Casino offers a full range of self-limitation tools – accessible anytime in your account settings:
1. Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Once set, you cannot exceed the limit until the period resets (or you request an increase, which takes 24 hours to activate for safety).
2. Loss Limits
Cap the maximum amount you can lose over a chosen period. Helps prevent chasing losses.
3. Wager/Bet Limits
Restrict the total amount you can wager per day/week/month.
4. Session Time Limits
Set a maximum time per gaming session. The platform will automatically log you out when time is up and display a reminder.
5. Reality Checks
Receive pop-up reminders after a set amount of time (e.g., every 30/60/90 minutes) showing how long you’ve been playing and your net wins/losses.
6. Cool-Off / Time-Out
Take a short break: 24 hours, 7 days, 30 days, or 90 days. During this period, you cannot log in, deposit, or play. Limits are easy to activate and cannot be reversed early.
7. Self-Exclusion
For longer-term breaks: exclude yourself for 6 months, 1 year, 2 years, 5 years, or permanently.
- Self-exclusion is binding and irreversible during the chosen period.
- We block your account across all devices and IP addresses.
- Marketing communications stop automatically.
- To reactivate after the period ends, you must contact support and go through a brief review process.
8. Account Closure
You can permanently close your account at any time by contacting support. We will honor this request and retain minimal data only for legal/AML purposes.
How to set these: Log in → Account → Responsible Gaming / Limits / Self-Exclusion section. Changes take effect immediately (except increases to deposit/loss limits, which have a 24-hour cooling-off).
Signs of Problem Gambling
Common warning signs include:
- Spending more time or money than planned
- Borrowing money or using essential funds for gambling
- Feeling irritable or restless when trying to stop
- Hiding gambling activity from family/friends
- Gambling to escape stress or chase losses
If any of these sound familiar, please pause and reach out for help.
Support Resources for Canadian Players
We strongly recommend these free, confidential services:
Canada-wide / National
- Problem Gambling Helpline: 1-866-531-2600 (24/7)
- ConnexOntario: 1-866-531-2600 or connexontario.ca
Province-Specific
- Ontario: Problem Gambling Helpline – 1-888-230-3505 | gamblingsupportontario.ca
- British Columbia: 1-888-795-6111 | here2talk.ca
- Alberta: 1-866-332-2322 | albertahealthservices.ca
- Quebec: 1-866-994-4357 (Aide et référence) | aidejeux.com
- Manitoba / Saskatchewan: 1-800-463-1559
International / Online Support
- Gamblers Anonymous Canada: gamblersanonymous.org
- Gam-Anon (for friends/family): gamanoncanada.ca
- BeGambleAware (international resources): begambleaware.org
Many provinces also offer free counseling, self-assessment tools, and support groups.
How We Help
- If we notice concerning patterns (e.g., rapid large deposits, long sessions), our team may reach out with a friendly check-in and reminders of available tools.
- We never encourage continued play when limits are reached.
- We support self-exclusion requests without question.
Your safety and enjoyment matter more than anything. If you ever feel gaming is becoming a problem, use our tools, contact support, or call a helpline – we’re here to help you stay in control.
Play responsibly at Katsubet Casino. If you need assistance setting limits or have questions, our 24/7 live chat or support@katsubet.com is always available.
Take care of yourself first. 🎰