At Katsubet Casino, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect when you use our website, mobile app, or services (collectively, the “Services”), how we use it, who we share it with, and what rights you have.
By accessing or using Katsubet Casino, you agree to the practices described in this policy. If you do not agree, please do not use our Services.
We operate under a Curacao Gaming Control Board licence and comply with applicable data protection laws, including relevant Canadian privacy principles where they apply to our Canadian players.
1. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Registration details: name, date of birth, email address, phone number, username, password
- Profile information: address, postal code, gender (optional)
- Payment and verification data: banking details, payment method info, ID documents, proof of address (for KYC/AML compliance)
- Communications: messages sent via live chat, email support, or contact forms
- Bonus and promotion participation data
Information Collected Automatically
- Device and technical data: IP address, browser type/version, operating system, device ID, screen resolution
- Usage data: pages visited, time spent, clicks, games played, deposits/withdrawals, betting history
- Location data: approximate location derived from IP (we do not collect precise geolocation without consent)
- Cookies and similar technologies: session cookies, analytics cookies, marketing cookies (see our Cookie Policy below)
Information from Third Parties
- Payment processors (e.g., Interac, crypto gateways) may share confirmation of transactions
- Fraud prevention and identity verification services
- Marketing partners (if you came via an affiliate link)
2. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account
- To process deposits, withdrawals, and verify identity (KYC/AML requirements)
- To provide and improve our gaming services, bonuses, and promotions
- To communicate with you: account updates, bonus offers, support responses
- To prevent fraud, money laundering, underage gambling, and problem gambling
- To comply with legal obligations (licensing authority requests, tax reporting where required)
- To analyze usage and improve the platform (analytics, bug fixes)
- To send marketing communications (only if you opted in)
We do not sell your personal data to third parties.
3. Legal Basis for Processing
We process your data based on:
- Performance of a contract (account creation, gameplay, payments)
- Legal obligations (anti-money laundering, responsible gaming, licensing)
- Legitimate interests (fraud prevention, service improvement, marketing where permitted)
- Consent (for certain marketing emails or optional cookies)
You can withdraw consent at any time, though this may limit certain features.
4. Sharing Your Information
We share data only when necessary:
- With service providers: payment processors, game providers, cloud hosting, analytics tools (all under strict contracts)
- With regulators and authorities: Curacao Gaming Control Board, law enforcement (if required by law)
- With affiliates or marketing partners: only anonymized or aggregated data, or with your explicit consent
- In case of business transfer: during merger, acquisition, or asset sale
We do not share your data with third parties for their own marketing purposes without your consent.
5. Data Security
We take security seriously:
- 256-bit SSL/TLS encryption for all data in transit
- Secure servers with firewall protection and regular security audits
- Access controls and staff training on data protection
- Regular backups and disaster recovery procedures
Despite our efforts, no system is 100% secure. If a breach occurs, we will notify affected users and authorities as required by law.
6. Data Retention
We keep your data only as long as necessary:
- Active accounts: for the duration of your relationship with us + a reasonable period after closure
- Closed/inactive accounts: up to 5–10 years for legal, tax, and AML purposes
- Marketing data: until you unsubscribe or withdraw consent
After retention periods end, we securely delete or anonymize the data.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal retention obligations)
- Restrict or object to processing
- Withdraw consent
- Data portability (where technically feasible)
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@katsubet.com. We respond within 30 days (or as required by law).
8. International Transfers
Your data may be processed outside Canada (e.g., in Europe, Curacao, or cloud servers in the US/EU). We use appropriate safeguards (standard contractual clauses, adequacy decisions) to protect transfers.
9. Cookies & Similar Technologies
We use cookies to enhance your experience:
- Essential cookies: required for login, gameplay, security
- Analytics cookies: understand usage (Google Analytics, etc.)
- Marketing cookies: personalized offers (if consented)
You can manage preferences via the cookie banner or browser settings. See our separate Cookie Policy for details.
10. Responsible Gaming
We support responsible gambling. If you set limits, self-exclude, or request data deletion related to problem gambling, we will honor those requests promptly.
11. Children’s Privacy
Our Services are not directed to anyone under the legal gambling age in their jurisdiction (19+ or 18+ in Canada). We do not knowingly collect data from minors. If we discover such data, we delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date. Significant changes will be notified via email or on-site banner.
13. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@katsubet.com
We’re here to help and value your trust.
Thank you for choosing Katsubet Casino. Play responsibly and enjoy your time with us. 🎰